Gretchen Johanson
GretchenJohanson79@gmail.com | 803-431-6511 | Charlotte area, NC
Profile
Strategic Learning and Development Professional with over 5 years of experience leading and designing measurable, result-driven learning solutions that have impacted over 10,000 employees across 5 different industries. Adept at translating complex business challenges into engaging learning experiences using instructional design, project management, and AI-enhanced workflows to improve adoption, retention, and operational performance by up to 100%. Skilled at leveraging tools such as Storyline 360, Camtasia, and Vyond to create content to meet the unique needs of diverse learners and stakeholders. Additionally, incorporating AI tools like Gemini, Glean, and ChatGPT to create more efficient workflows and enhance capacity for broader impact.
Professional Experience
Zillow Group – Sr. Instructional Designer
- Designed and implemented 6 learning solutions within Q1, partnering with 4 cross functional teams to directly address business goals to reduce onboarding time by 5 days, improve CSAT scores to 80%, and mitigate the recurrence of production-stalling incidents.
- Led projects from inception through data analysis and stakeholder engagement, ensuring content accuracy and business alignment.
- Received the Multiplier Award for significant cross-functional contributions, including leading the redesign of Zillowverse new hire onboarding that used a blended learning strategy to reduce Sales onboarding by 2 weeks, developing Salesloft sales enablement training program to improve the use of the new CRM, and designed strategies for the Contact Customer Operations team to improve Service Level Agreements by 50%.
- Leveraged tools like Storyline, TechSmith Suite, Docebo, and AI-powered agents to improve workflow and enhance capacity by 30%, consistently delivering positive business impact.
- Conducted root cause analysis, gap analysis, and empathy interviews to identify learning gaps and training needs, resulting in the design and development of efficient, outcome-driven training courses and curricula.
6/2022 – Present
(Remote) Irvine, CA
Mackin Talent at Google – Sr. Instructional Designer
- Awarded the Excellence in Service award (nominated by Google Stakeholders) for consistently delivering significant positive impacts for Google Data Centers and the Environmental Health Safety and Quality department; specifically for learning solutions that help reduce the risk of legionella in cooling towers by 90%.
- Led instructional design teams to rapidly develop and deploy engaging e-learning solutions, often within tight deadlines, directly addressing critical business needs like Data Privacy, Risk Management, and the Qualified Electrical Worker series.
- Managed up to 15 concurrent training projects within a given quarter, using agile project management and needs analysis to deliver SCORM-compliant elearning solutions.
5/2021 – 6/2022 (Remote) Portland, OR
IDOL Courses Academy – Instructional Designer | Mentor
- Dedicated mentor and advisor, leveraging andragogy and adult learning theories to guide professionals pivoting into instructional design.
- Trained mentees (up to 50 at a time) to conduct thorough root cause analysis, precisely identify underlying business problems, and craft comprehensive learning strategies to mitigate challenges.
- Provided detailed evaluations and constructive feedback on deliverables, ensuring continuous improvement and the development of robust, client-ready portfolios.
1/2020 – present
(Remote) Atlanta, GA
Charter Communications – Instructional Designer 12/2019 – 6/2021 Rock Hill, SC
- Consistently drove positive business impact by performing thorough needs analyses, analyzing learner data, and evaluating learning outcomes for approximately 99,000 employees.
- Designed and developed professional training solutions, including intricate software simulations, and effectively managed up to 10 projects concurrently.
- Delivered 2 elearnings and a video within 5 days from an executive request, reducing production time by 50% while maintaining quality an meeting urgent stakeholder needs.
- Led New Hire redesign initiatives, solutioning and executing a strategic plan to reduce a 5-week ILT program to 3 weeks with a blended learning approach, significantly reducing time away from the floor and integrating employees into their roles sooner.
York Technical College – Program Manager 2/2019 – 12/2019 Rock Hill, SC
- Strategically managed multiple large-scale professional development programs, leading facilitator teams and overseeing open-enrollment courses.
- Increased department revenue by $30,000 within six months by customizing training for 20 corporate clients and launching a 100% profitable in-house Real Estate program eliminating vendor costs.
- Developed customized training for corporate clients, streamlined the online course catalog for enhanced user experience, and consistently met budget demands.
- Excelled at simultaneously managing numerous complex projects, from curriculum development with SMEs to writing departmental policies, ensuring the delivery of high-quality, impactful learning solutions that directly contributed to the organization’s financial and operational success.
Education
- IDOL courses Academy | Atlanta, Georgia | Certified Professional in Training and Performance
- Winthrop University | Rock Hill, South Carolina Bachelor of Science in Elementary Education
Technical Skills & Platforms
- LMS Administration: Dayforce (Targeted Proficiency), Docebo, D2L, Cornerstone
- Authoring Tools: Articulate Storyline 360, Articulate Rise, Camtasia, Vyond, TechSmith Suite, Evolve, Biteable, Powtoons
- Design & Multimedia: Adobe Creative Cloud (Illustrator, Photoshop), Canva
- AI Tools: Gemini, Glean, ChatGPT
- Learning Models: ADDIE, Kirkpatrick’s Levels of Evaluation, Adult Learning Theory, Andragogy
- Project Management: Agile Methodologies, Data Analysis, Stakeholder Management, Program Management